Antum
Designit - Dubai

Unifying a fragmented customer base under a flexible loyalty platform
BAAN Group (previously Fawaz Al Hokair Group) aimed to become a customer loyalty reference in the GCC Area. Our team was tasked with the mission to unify its diverse offerings under a single loyalty program and redefine brand experience, for all customers.
Role
Experience Design Lead
Capabilities
Digital Transformation
Location
UAE / KSA
Challenges
The project began with fragmented requirements and low design maturity across all stakeholder groups. Timelines and resources were misaligned , and early research documentation lacked accuracy. There was no established brand or content Operating under a rigid waterfall model further limited adaptability in the face of shifting needs.
Approach
Brought in shortly before kickoff, I played a key role in securing the engagement, helping articulate the value of partnering with Designit. Throughout delivery, I worked closely with the Commercial Director to align scope, resourcing, and timelines, often renegotiating priorities to keep us on track.
I led a distributed team of six designers across London and Munich, defining feature teams and establishing new ways of working from the ground up. With no brand or content available and a fixed delivery date, we shifted to a white-label approach—designing a flexible system that could evolve once branding and content arrived from external vendors.
On the client side, I facilitated stakeholder workshops across KSA and UAE, aligned product vision to business priorities, and restructured the roadmap to reflect real delivery constraints. After launch, I supported the transition into a second phase of embedded design support, ensuring continuity while handing over to a dedicated designer.
Outcomes
&
Deliverables
Increased strategic alignment between subject matter experts and brand stakeholders, ensuring balanced representation across business priorities.
Defined and executed product strategy and system architecture within eight sprints, delivering on time and aligned with business goals.
Built and led a globally distributed team of six designers, fostering cohesion and high performance across time zones.
Launched an end-to-end platform designed for scalability, enabling seamless brand updates and long-term adaptability.
Drove a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
Antum
Designit - Dubai

Unifying a fragmented customer base under a flexible loyalty platform
BAAN Group (previously Fawaz Al Hokair Group) aimed to become a customer loyalty reference in the GCC Area. Our team was tasked with the mission to unify its diverse offerings under a single loyalty program and redefine brand experience, for all customers.
Challenge
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam felis mauris, commodo sit amet scelerisque ac, ultrices in leo. Etiam sodales mauris turpis, at eleifend nisl mattis id. Nullam tempus quis erat at dignissim.
Approach
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam felis mauris, commodo sit amet scelerisque ac, ultrices in leo. Etiam sodales mauris turpis, at eleifend nisl mattis id. Nullam tempus quis erat at dignissim.
Outcomes
&
Deliverables
Increased strategic alignment between subject matter experts and brand stakeholders, ensuring balanced representation across business priorities.
Defined and executed product strategy and system architecture within eight sprints, delivering on time and aligned with business goals.
Built and led a globally distributed team of six designers, fostering cohesion and high performance across time zones.
Launched an end-to-end platform designed for scalability, enabling seamless brand updates and long-term adaptability.
Drove a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
Details
Experience Design Lead
Location
UAE / KSA
Capabilities
Digital Transformation
Antum
Designit - Dubai

Unifying a fragmented customer base under a flexible loyalty platform
BAAN Group (previously Fawaz Al Hokair Group) aimed to become a customer loyalty reference in the GCC Area. Our team was tasked with the mission to unify its diverse offerings under a single loyalty program and redefine brand experience, for all customers.
Challenge
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam felis mauris, commodo sit amet scelerisque ac, ultrices in leo. Etiam sodales mauris turpis, at eleifend nisl mattis id. Nullam tempus quis erat at dignissim.
Approach
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam felis mauris, commodo sit amet scelerisque ac, ultrices in leo. Etiam sodales mauris turpis, at eleifend nisl mattis id. Nullam tempus quis erat at dignissim.
Outcomes
&
Deliverables
Increased strategic alignment between subject matter experts and brand stakeholders, ensuring balanced representation across business priorities.
Defined and executed product strategy and system architecture within eight sprints, delivering on time and aligned with business goals.
Built and led a globally distributed team of six designers, fostering cohesion and high performance across time zones.
Launched an end-to-end platform designed for scalability, enabling seamless brand updates and long-term adaptability.
Drove a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
Details
Experience Design Lead
Location
UAE / KSA
Capabilities
Digital Transformation























✱
✱
✱
✱
BAAN Group saw a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
BAAN Group saw a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
BAAN Group saw a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
BAAN Group saw a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.









Antum
Designit - Dubai

Unifying a fragmented customer base under a flexible loyalty platform
BAAN Group (previously Fawaz Al Hokair Group) aimed to become a customer loyalty reference in the GCC Area. Our team was tasked with the mission to unify its diverse offerings under a single loyalty program and redefine brand experience, for all customers.
Role
Experience Design Lead
Capabilities
Digital Transformation
Location
UAE / KSA
Challenges
The project began with fragmented requirements and low design maturity across all stakeholder groups. Timelines and resources were misaligned , and early research documentation lacked accuracy. There was no established brand or content Operating under a rigid waterfall model further limited adaptability in the face of shifting needs.
Approach
Brought in shortly before kickoff, I played a key role in securing the engagement, helping articulate the value of partnering with Designit. Throughout delivery, I worked closely with the Commercial Director to align scope, resourcing, and timelines, often renegotiating priorities to keep us on track.
I led a distributed team of six designers across London and Munich, defining feature teams and establishing new ways of working from the ground up. With no brand or content available and a fixed delivery date, we shifted to a white-label approach—designing a flexible system that could evolve once branding and content arrived from external vendors.
On the client side, I facilitated stakeholder workshops across KSA and UAE, aligned product vision to business priorities, and restructured the roadmap to reflect real delivery constraints. After launch, I supported the transition into a second phase of embedded design support, ensuring continuity while handing over to a dedicated designer.
Outcomes
&
Deliverables
Increased strategic alignment between subject matter experts and brand stakeholders, ensuring balanced representation across business priorities.
Defined and executed product strategy and system architecture within eight sprints, delivering on time and aligned with business goals.
Built and led a globally distributed team of six designers, fostering cohesion and high performance across time zones.
Launched an end-to-end platform designed for scalability, enabling seamless brand updates and long-term adaptability.
Drove a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
Antum
Designit - Dubai

Unifying a fragmented customer base under a flexible loyalty platform
BAAN Group (previously Fawaz Al Hokair Group) aimed to become a customer loyalty reference in the GCC Area. Our team was tasked with the mission to unify its diverse offerings under a single loyalty program and redefine brand experience, for all customers.
Challenge
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam felis mauris, commodo sit amet scelerisque ac, ultrices in leo. Etiam sodales mauris turpis, at eleifend nisl mattis id. Nullam tempus quis erat at dignissim.
Approach
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam felis mauris, commodo sit amet scelerisque ac, ultrices in leo. Etiam sodales mauris turpis, at eleifend nisl mattis id. Nullam tempus quis erat at dignissim.
Outcomes
&
Deliverables
Increased strategic alignment between subject matter experts and brand stakeholders, ensuring balanced representation across business priorities.
Defined and executed product strategy and system architecture within eight sprints, delivering on time and aligned with business goals.
Built and led a globally distributed team of six designers, fostering cohesion and high performance across time zones.
Launched an end-to-end platform designed for scalability, enabling seamless brand updates and long-term adaptability.
Drove a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
Details
Experience Design Lead
Location
UAE / KSA
Capabilities
Digital Transformation
Antum
Designit - Dubai

Unifying a fragmented customer base under a flexible loyalty platform
BAAN Group (previously Fawaz Al Hokair Group) aimed to become a customer loyalty reference in the GCC Area. Our team was tasked with the mission to unify its diverse offerings under a single loyalty program and redefine brand experience, for all customers.
Challenge
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam felis mauris, commodo sit amet scelerisque ac, ultrices in leo. Etiam sodales mauris turpis, at eleifend nisl mattis id. Nullam tempus quis erat at dignissim.
Approach
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam felis mauris, commodo sit amet scelerisque ac, ultrices in leo. Etiam sodales mauris turpis, at eleifend nisl mattis id. Nullam tempus quis erat at dignissim.
Outcomes
&
Deliverables
Increased strategic alignment between subject matter experts and brand stakeholders, ensuring balanced representation across business priorities.
Defined and executed product strategy and system architecture within eight sprints, delivering on time and aligned with business goals.
Built and led a globally distributed team of six designers, fostering cohesion and high performance across time zones.
Launched an end-to-end platform designed for scalability, enabling seamless brand updates and long-term adaptability.
Drove a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
Details
Experience Design Lead
Location
UAE / KSA
Capabilities
Digital Transformation























✱
✱
✱
✱
BAAN Group saw a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
BAAN Group saw a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
BAAN Group saw a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.
BAAN Group saw a 10% increase in customer acquisition within the first month post-launch, scaling impact across 1,700+ stores and 92 brands.








